Returns & refunds

Every Teesgraphy product is printed to order with your design. That means we can't take back items simply because someone changed their mind. If something is wrong with your order, though, we will put it right.

What we cover

We will reprint the item or refund you if it: - arrived damaged or defective; - was printed incorrectly, for example in the wrong position, the wrong colour or with a missing print, compared with the design you approved; - is not the product, size or colour you ordered.

How to report a problem

Contact us within 7 days of delivery by WhatsApp on 8885547134 or by email at support@teesgraphy.com.
Share your order number, clear photos of the problem and a photo of the shipping label.
Keep the item unwashed and unused until we confirm next steps. If we need it back, we will tell you how to send it.

What's not covered

Wrong size or design chosen by you, or mistakes in the uploaded file, such as typos or low-resolution images. We may offer an exchange at an extra shipping cost, paid by you.
Small differences in colour or placement between the on-screen preview and the print.
Damage from washing or use that doesn't follow the care instructions.
Free promotional items.

Cancellations

You can cancel within 24 hours of placing an order for a full refund, as long as printing hasn't started. After that, the order is already in production.

How refunds are paid

An approved refund goes back to your original payment method within 7–14 working days.
Shipping charges are refunded only when the mistake was ours.